Privacy Policy

Introduction

Beth & Ella Travels and Tours is a CAC-registered travel agency based in Abuja, Nigeria. We respect your privacy and are committed to handling your personal information with care. This Privacy Policy explains what we collect, why we collect it and how we protect it.

Scope of This Policy

This policy applies to our website, our travel services and all communication between you and our team by phone, WhatsApp, email or contact form.

Information We Collect

Personal Information

  • Full name
  • Phone number
  • Email address

Booking and Request Information

  • Travel details and requirements you share with us
  • Supporting information needed to complete your booking or request
  • Messages you send through our contact form

Website Usage Information

  • Pages visited and time spent on our website
  • Device, browser and general location data

How We Collect Your Information

  • When you purchase a ticket or request a travel service
  • When you submit our contact form
  • When you call or message us on WhatsApp
  • Automatically, through cookies and analytics tools when you browse our website

How We Use Your Information

  • To deliver your flight tickets and provide travel-related services
  • To respond to your enquiries and support requests
  • To process ticket changes and cancellation requests
  • To improve our website and customer experience

Cookies and Analytics

What Are Cookies?

Cookies are small files stored on your device that help a website function properly and remember your preferences.

How We Use Them

  • To understand how visitors use our website
  • To improve page performance and usability

Managing Cookies

You can control or delete cookies through your browser settings. Some website features may not work as intended if cookies are disabled.

Promotional Messages and Service Updates

We may send you emails or messages about our promotions, discount prices and service updates.

Sharing Your Information

Service Partners

We share your information with third parties only where it is necessary to complete your travel booking, such as airlines and other travel service providers involved in your request.

Website and Analytics Providers

Trusted tools that help us operate and analyse our website may process limited usage data on our behalf.

We Do Not Sell Your Information

We do not sell, trade or share your personal information with third parties beyond what is required to complete your travel booking.

Data Security

All personal information shared with us is securely handled and protected. Access to your information is limited to what is needed to serve you.

Data Retention

We keep your information for a limited period of a few months after our service to you has ended. After this period, it is no longer retained for service purposes.

Your Rights and Choices

You May Request To

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Ask us to delete your information

How to Exercise Your Rights

Send your request by email to info@bethandellatravels.com or through our contact form. For your security, we may ask you to confirm your identity before acting on a request.

Children’s Privacy

Our website is safe for children. We encourage parents and guardians to supervise children’s online activity and to contact us if they have any concern about a child’s information.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will appear on this page with a revised date.

Related Policies

Contact Us

Last Updated

This Privacy Policy was last updated on 10 October 2026.