Privacy Policy
Effective Date:Â July 25, 2026
Last Updated:Â July 25, 2026
Applies to:Â bethandellatravels.com
Beth & Ella Travels and Tours (“Beth & Ella,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website, request a quote, or book flights, visas, tours, hotels, or corporate travel services with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights available to you.
1. Scope of This Policy
This Privacy Policy applies to personal information collected through our website bethandellatravels.com, our WhatsApp and phone communications, our email correspondence, and our physical office at Suite 204, Royal Plaza, Ikeja, Lagos, Nigeria, in connection with our travel booking and advisory services. It applies to all visitors, prospective clients, and clients who engage us for flight booking, visa assistance, tour packages, hotel reservations, corporate travel, vacation planning, or honeymoon packages.
2. Information We Collect
We collect personal information directly from you when you request a quote, make a booking, or contact us, as well as automatically through your use of our website.
2.1 Information You Provide to Us
| Category | Examples |
|---|---|
| Identity & Contact Details | Full name, email address, phone/WhatsApp number, residential or billing address, date of birth |
| Travel Document Details | Passport number, passport expiry date, nationality, visa status, and other identification required for bookings or visa applications |
| Booking & Quote Information | Travel dates, destinations, flight preferences, hotel preferences, number of travelers, special requirements (e.g., dietary, medical, or accessibility needs) |
| Payment Information | Card details or bank transfer references processed through our payment gateway or bank, billing name and address |
| Communications | Records of emails, WhatsApp messages, phone calls, and in-office consultations with our team |
| Corporate Travel Data | Company name, employee travel details, and authorized contact information, where booking on behalf of an organization |
2.2 Information Collected Automatically
When you browse our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, and time spent on our site, using cookies and similar technologies. See Section 6 for details.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To prepare and issue quotes, confirm bookings, and deliver flight, hotel, tour, visa, and corporate travel services;
- To liaise with airlines, hotels, embassies, consulates, and other third-party travel suppliers on your behalf;
- To process payments and issue receipts, invoices, and refunds where applicable;
- To communicate with you about your booking, itinerary changes, or travel advisories;
- To respond to inquiries, complaints, and customer support requests;
- To comply with immigration, aviation, and financial regulations, including anti-fraud and know-your-customer checks;
- To improve our website, services, and customer experience;
- To send you promotional offers, travel deals, or newsletters, where you have consented to receive them; and
- To maintain business records and defend or pursue legal claims where necessary.
4. Legal Basis for Processing
As a business operating in Nigeria, we process personal data in accordance with the Nigeria Data Protection Act, 2023 (“NDPA”) and the Nigeria Data Protection Regulation. We rely on one or more of the following legal bases to process your information:
- Performance of a contract — to process your booking or provide requested travel services;
- Consent — where you have opted in to marketing communications or non-essential cookies;
- Legal obligation — to comply with immigration, tax, or aviation regulations; and
- Legitimate interest — to operate, secure, and improve our business and website, in a manner that does not override your fundamental rights.
5. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of recipients, strictly for the purposes described in this Policy:
- Airlines, hotels, and tour operators — to fulfil bookings and reservations made on your behalf;
- Embassies, consulates, and immigration authorities — for visa application and processing purposes;
- Payment processors and financial institutions — to process card payments and bank transfers securely;
- Corporate clients — where you are traveling under a corporate travel arrangement, relevant booking details may be shared with your employer’s travel administrator;
- Regulatory and law enforcement authorities — where required by law, court order, or to protect our legal rights; and
- Professional advisors — such as auditors, insurers, or legal counsel, on a confidential basis.
All third parties are expected to handle your information securely and in line with applicable data protection laws.
6.Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to operate correctly, remember your preferences, and understand how visitors use our site. Currently, we use essential cookies required for basic website functionality. We plan to integrate analytics tools such as Google Analytics and payment gateway tracking scripts in the future to help us understand website traffic and improve our services; when introduced, this Policy will be updated accordingly and, where required, your consent will be requested via a cookie banner.
You can control or disable cookies through your browser settings; please note that disabling cookies may affect the functionality of certain parts of our website.
7.Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including satisfying legal, accounting, or reporting requirements. Booking and financial records are typically retained for a minimum of six (6) years in accordance with Nigerian tax and financial record-keeping obligations. Passport and visa-related documents are retained only for the duration necessary to complete the relevant application and any applicable statutory retention period, after which they are securely deleted or anonymized.
8.Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes restricted access to client data within our office, secure handling of payment information through our payment gateway provider, and confidentiality obligations for our staff. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9.Your Rights
Under the Nigeria Data Protection Act, 2023, you have the right to:
- Request access to the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to legal retention requirements;
- Object to or restrict certain processing of your information, including direct marketing;
- Withdraw consent at any time where processing is based on consent; and
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data protection rights have been violated.
To exercise any of these rights, please contact us using the details in Section 14.
10.International Data Transfers
Because our services involve international travel, your information may be transferred to and processed by airlines, hotels, embassies, and service providers located outside Nigeria. Where such transfers occur, we take reasonable steps to ensure your information is handled securely and in accordance with applicable data protection standards.
11.Children’s Privacy
Our services are intended for individuals who are at least 18 years old or are booking travel for minors under their care as a parent or legal guardian. We do not knowingly collect personal information directly from children without the involvement of a parent or guardian. Where a minor’s information is submitted as part of a family or group booking, it is provided and consented to by the accompanying adult.
12.Third-Party Links
Our website may contain links to third-party websites, including airline, hotel, or payment gateway sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party website you visit.
13.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The “Last Updated” date at the top of this page indicates when this Policy was last revised. We encourage you to review this Policy periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please Contact Us:
Email: info@bethandellatravels.com
Phone / WhatsApp: +234 812 345 6789
Office Address: Suite 204, Royal Plaza, Ikeja, Lagos, Nigeria