Terms & Conditions

Introduction

Welcome to Beth & Ella Travels and Tours, a CAC-registered travel agency based in Abuja, Nigeria. By using our website or booking any of our travel services, you agree to these Terms & Conditions. Please read them carefully.

About Our Company

We provide travel and tour services to individuals, families and corporate organisations. To learn more about who we are, visit our About Us page.

Our Services

What We Offer

• Flight booking on local and international airlines
• Visa assistance
• Tour packages
• Hotel reservations
• Vacations
• Honeymoon packages

Corporate Travel

We also provide tailored travel solutions for corporate organisations, NGOs, government agencies and institutions.

Acceptance of Terms

Using this website, submitting an enquiry or purchasing a ticket or service from us means you accept these terms. If you do not agree, please do not use our services.

Booking and Enquiries

• You can make a booking or enquiry by phone, WhatsApp, email or our contact form.
• Please provide accurate and complete details so that we can serve you properly.
• Our team will confirm your booking details with you before issuing any ticket or service.

Payments

Our website does not process payments. After you contact us, our team will share the payment details and guide you through the process for your booking.

Customer Responsibilities

• Ensure that all personal and travel information you share with us is correct.
• Review your ticket details carefully once they are issued.
• Contact us promptly if you notice an error or need assistance.

Visa Assistance

Our visa assistance service covers the following:

• Visa application guidance
• Document preparation
• Appointment scheduling
• Embassy requirements advisory

Ticket Changes

Tickets are usually changeable up to 10 hours before the flight departure time. We recommend contacting us as early as possible to avoid inconvenience.

Ticket Cancellations

Cancellation Conditions

• Cancellation requests are processed only if the ticket has not been used.
• A used ticket cannot be cancelled.
• A request does not guarantee cancellation until we verify that no check-in has been completed.

For full details, please read our Cancellation Policy.

Refunds

Refunds are available only under certain conditions. Please contact our team with your booking details to find out whether your request is eligible.

Security Verification

For security reasons, all cancellation requests must be made using the same mobile number or email address used during the booking process.

Airline Delays and Changes

Flight schedules, delays, rescheduling and cancellations are controlled by the airlines. Beth & Ella Travels and Tours is not responsible for such changes, but our team will gladly guide you on the available options.

Promotions and Service Updates

We may send you emails or messages about our promotions, discount prices and service updates.

Privacy and Your Information

We handle your personal information securely and use it only to deliver your tickets and provide travel-related services. Please read our Privacy Policy for full details.

Website Use

• Use this website for lawful purposes only.
• Do not attempt to disrupt, damage or gain unauthorised access to the website.
• Content on this website belongs to Beth & Ella Travels and Tours and may not be copied without permission.

Governing Law

These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria.

Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will appear on this page.

Contact Us

• Phone / WhatsApp: +234 803 650 0505
• Email: info@bethandellatravels.com
• Office: Plot 211 Dan Suleiman Street, Utako District, Abuja, Nigeria

Last Updated

These Terms & Conditions were last updated on 10 October 2026.