Terms & Conditions

Effective Date: July 25, 2026
Last Updated: July 25, 2026
Applies to: bethandellatravels.com

These Terms & Conditions (“Terms”) govern your use of the website bethandellatravels.com and your engagement of flight, visa, tour package, hotel, and corporate travel services from Beth & Ella Travels and Tours (“Beth & Ella,” “we,” “us,” or “our”). By requesting a quote, making a booking, or otherwise using our services, you (“client,” “you,” or “your”) agree to be bound by these Terms. Please read them carefully before proceeding with any booking.

1. Acceptance of Terms

By accessing our website, requesting a quote, or confirming a booking with Beth & Ella Travels and Tours, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Cancellation & Refund Policy, which are incorporated herein by reference. If you do not agree with any part of these Terms, you should not proceed with a booking or use our services.

2. Scope of Services

Beth & Ella Travels and Tours acts as a booking agent and travel advisor, arranging flight tickets, visa assistance, tour packages, hotel reservations, and corporate travel on behalf of clients. We source services from third-party providers, including airlines, hotels, tour operators, and embassies/consulates. We do not own or directly operate any airline, hotel, or transport service.

3. Booking & Confirmation

A booking is only considered confirmed once we have received the applicable deposit or full payment (as set out in Section 4) and have issued a written booking confirmation. Quotes provided prior to confirmation are indicative and subject to change based on availability and third-party pricing, which can fluctuate without notice until payment is received.

4. Payment Terms

Payment terms vary depending on the type of service booked, as set out below:

4.1 Flights & Visas

Flight tickets and visa applications require 100% advance payment before the reservation is issued or the application is processed. This is because airlines and embassies typically require full payment of fares and fees upfront and do not permit partial or deferred payment.

4.2 Tour Packages & Hotel Bookings

If the balance payment is not received by the specified due date, we reserve the right to treat the booking as cancelled by the client, in which case the Cancellation & Refund Policy will apply and the deposit paid will be forfeited.

5. Cancellations & Refunds

All cancellations, refund eligibility, and processing timelines are governed by our Cancellation & Refund Policy, which forms part of these Terms. We encourage you to review that Policy before confirming any booking.

6. Liability & Disclaimer

Beth & Ella Travels and Tours acts solely as a booking agent and intermediary between clients and third-party service providers. To the fullest extent permitted by law:

• We are not responsible for airline delays, flight cancellations, overbooking, schedule changes, hotel service quality, or changes made by tour operators, as these are entirely outside our control and are governed by the respective third party’s own terms and policies;
• We are not liable for any loss, injury, illness, inconvenience, or expense arising from the acts, omissions, or default of any third-party provider, including airlines, hotels, tour operators, transport companies, or embassies/consulates;
• We are not liable for losses arising from visa rejections or delays (see Section 7); and
• Our total liability, where it is found to exist, shall not exceed the total service/processing fees paid by the client directly to Beth & Ella Travels and Tours for the specific booking in question, excluding amounts paid to third-party providers.

Nothing in these Terms excludes or limits liability that cannot be lawfully excluded or limited under the laws of the Federal Republic of Nigeria.

7. Visa Assistance Disclaimer

Beth & Ella Travels and Tours provides visa application assistance, including document review, form preparation, and submission support. However, the decision to grant, deny, or delay a visa rests solely with the relevant embassy or consulate. We do not guarantee visa approval under any circumstances, and we accept no liability for any visa rejection, delay, or condition imposed by an embassy or consulate. Government and embassy visa fees remain non-refundable regardless of outcome, as set out in our Cancellation & Refund Policy.

8. Travel Documents & Client Responsibilities

It is the client’s sole responsibility to ensure that:

• Their passport is valid for a minimum of six (6) months beyond the intended travel dates;
• All passports, visas, and supporting travel documents are accurate, complete, and submitted in good time;
• Any required health certificates, vaccinations, or entry requirements for the destination country are obtained prior to travel; and
• All personal details provided to us (names, dates of birth, passport numbers, etc.) match official travel documents exactly.

Beth & Ella Travels and Tours is not responsible for denied boarding, denied entry, or any loss arising from incomplete, inaccurate, or invalid travel documents provided by the client.

9. Force Majeure

We shall not be held liable for any failure or delay in performance of our services resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, travel bans, civil unrest, strikes, or flight delays/cancellations caused by third parties. Where such events occur, refunds (if any) will be handled in accordance with the relevant third-party provider’s policy and our Cancellation & Refund Policy.

10. Corporate Travel Bookings

Where bookings are made on behalf of a company or organization, the individual making the booking warrants that they are duly authorized to bind the organization to these Terms and to the payment obligations arising from the booking. Corporate clients remain jointly responsible, together with the traveling employee(s), for ensuring accurate travel and document information is provided.

11. Intellectual Property

All content on our website, including text, logos, graphics, and itineraries prepared by us, is the property of Beth & Ella Travels and Tours and may not be copied, reproduced, or distributed without our prior written consent.

12. Amendments to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The “Last Updated” date at the top of this page indicates when these Terms were last revised. Continued use of our services after any changes constitutes acceptance of the revised Terms.

13. Governing Law & Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute or legal matter arising from these Terms shall be subject to the exclusive jurisdiction of the Courts of Lagos State, Nigeria.

14. Contact Us

If you have any questions about these Terms & Conditions, please Contact Us:
Email: info@bethandellatravels.com
Phone / WhatsApp: +234 812 345 6789
Office Address: Suite 204, Royal Plaza, Ikeja, Lagos, Nigeria